vTech

Benefits Of AI For The Help Desk That You Can’t Turn A Blind Eye

AI-driven tools are up for not only helping chatbots but also providing predictive analytics to prepare for incident management, demand planning, etc. The IT self-service desk is not a new element. However, in the “new normal” era, its usage is becoming more sophisticated since IT help desk chatbots and intelligent search recommendations guide users to […]

vTech

TALENT ACQUISITION STRATEGIES DURING COVID-19

COVID-19 has changed the face of recruiting overnight now that the companies are facing new challenges. Companies across the world have struggled and are still struggling with the revenue goals, layoffs, and also new hiring amidst the pandemic. Recruitment Cycle has definitely impacted and given many challenges to the Recruiters, Talent Sourcers, Recruitment Coordinators, Account […]