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Services
IT Service Desk
Simplifying IT services delivery, cost, and processes with the power of automation and ITIL framework.
Rapid service delivery demands for streamlined IT service desk
With business operations moving rapidly, your users need exclusive support to plan and maintain work. A streamlined IT service desk plays a crucial role in the well-being of your business echo system.
Getting high quality and process-oriented service desk that can respond to multiple operational service requests is critical and hard to find at a balanced cost.
“While 38% of SMBs said they were concerned about the exposure of their
intellectual property, more (69%) said they were worried about the theft of
customer data. Employee and customer data is a prime target for cybercriminals running highly targeted phishing schemes, including tax scams.”
Source: Verizon, Mobile security index 2020
Get a Proactive IT Service Desk, for Streamlined Service Delivery to Your End-users
vTech’s managed IT service desk is structured to provide flexible and easy to integrate services with your existing IT service lifecycle. We focus on improving service delivery with process automation and a preventive approach.
vTech’s certified professionals configure, manage, monitor, and provide powerful reporting through ITSM solutions, resulting in cost savings, better decision making, and enhanced productivity for your business.
IT Service Desk Features
Self Service portal
Simplified service request creation experience with an existing self-help knowledge base for known issues
Change management
Planning, analysis, review, and approval process with customized workflow
24x7 available support
Custom SLAs to meet your budget and business requirements
Problem management
In-depth root cause analysis and corrective actions for the unknown problems
Asset management
IT and non-IT asset management and optimization, license compliance
Pricing
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Assessment Session
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Managed Helpdesk Support
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IT onboarding
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Ticketing, phone, email support
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OS patch management
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Asset management
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3rd party patch management
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AV management
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Trend reporting
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SLA
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procurement assistance
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Mobile device management
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Device enrollment
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Application management
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Remote assistance
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Policy management
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Email management
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Audits and reporting
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Monitoring and alerting
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Managed network services
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Network device monitoring
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Breakfix support
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Network change management
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Compliance auditing
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Configuration management
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Firmware management
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Automation
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Infrastructure managed services
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Server monitoring and alert
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Storate monitoring and alert
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Application monitoring and alert
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Performance tuning
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Database monitoring
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Patch updates
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Workflow automation
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SLA
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Reporting and analytics
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IT service desk
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Self-service web portal
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Incident management support
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Issue escalation
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Change management
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Asset management
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Problem management
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Customized workflow automation
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Custom consulting, design and install
30 mins
2 hours response
2 hr
starts at $499*
1 hour
basic reporting
1 hour response
1 hr
starts at $999*
up to 3 hours
Advanced
30 mins response
30 mins
starts at $1699*
Pricing
Features
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Assessment Consulting and Advisory Services to design custom solutions.
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Managed Helpdesk Support Remote or Hybrid Helpdesk support
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Mobile Device Management Basic network administration up to 5 network devices
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Basic Network Administration Basic network administration up to 5 network devices
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Endpoint Security for Windows & Mac Protect your laptops, workstation and tablets.
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End-User Training Custom training program for your end-users to boost productivity.
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Remote Health Checks Pro-active health checks for business applications and devices
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Server Management Extensive support for server and storage infrastructure
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Email Backup Protect your email data from disasters
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24x7 Service Desk, web, email, phone A centralize service desk for all IT service requests
Standard
$25.00/User/Month
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Assessment Consulting and Advisory Services to design custom solutions.
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Managed Helpdesk Support Remote or Hybrid Helpdesk support
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Mobile Device Management Basic network administration up to 5 network devices
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Basic Network Administration Basic network administration up to 5 network devices
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Endpoint Security for Windows & Mac Protect your laptops, workstation and tablets.
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End-User Training Custom training program for your end-users to boost productivity.
$85.00Add to cart
VIP
$34.00/User/Month
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Assessment Consulting and Advisory Services to design custom solutions.
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Managed Helpdesk Support Remote or Hybrid Helpdesk support
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Mobile Device Management Basic network administration up to 5 network devices
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Basic Network Administration Basic network administration up to 5 network devices
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Endpoint Security for Windows & Mac Protect your laptops, workstation and tablets.
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End-User Training Custom training program for your end-users to boost productivity.
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Remote Health Checks Pro-active health checks for business applications and devices
$105.00Add to cart
Elite
$45.00/User/Month
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Assessment Consulting and Advisory Services to design custom solutions.
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Managed Helpdesk Support Remote or Hybrid Helpdesk support
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Mobile Device Management Basic network administration up to 5 network devices
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Basic Network Administration Basic network administration up to 5 network devices
-
Endpoint Security for Windows & Mac Protect your laptops, workstation and tablets.
-
End-User Training Custom training program for your end-users to boost productivity.
-
Remote Health Checks Pro-active health checks for business applications and devices
-
Server Management Extensive support for server and storage infrastructure
-
Email Backup Protect your email data from disasters
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24x7 Service Desk, web, email, phone A centralize service desk for all IT service requests
$130.00Add to cart
Pricing
Features
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Assessment Detailed threat analysis of your existing security posture.
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Email and Office Security Protect your office 365 users against threats.
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Endpoint Protection Protect your laptop, workstations and tablets
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24x7 Logging and Monitoring Constant threat monitoring & logging
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SMB Firewall Appliance NextGen Firewall appliance with security license
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Managed Network Security Firewall & Security appliance management
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Mobile Security Protection against iOS and android cyber threats
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Cloud Security (4 virtual core inlcluded) Protect your cloud workloads on VMware, Azure, AWS or GCP
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Advanced Threat Detection & Response 24x7x365 threat monitoring & response
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Managed Vulnerability Assessment (Each Quarter) up to 4 vulnerability assessments and remediation recommendations
Why Choose vTech’s 24x7 IT Service Desk?
Asset Management and Tracking
Pro-active computer, network, application management
On-site and remote support
Automated patching and preventive maintenance
Trend analysis reporting and user request reduction
SLAs tailored to your business
