Services

8x8

Transform your customer experience with unified communications and a centralized contact center with vTech. 

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Overview
Features
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Get unified communications as a service for a better customer experience

Delivering great experiences to customers is inevitably the key to success and an 8×8 contact center can help you just do that! 8×8, with one global cloud solution for voice, video, chat, and contact center, offers solutions with zero complexity. 

Partnering with 8×8, vTech’s collaborative performance management service offers a single solution, that brings everyone together. Get superior voice quality and simple global deployments to improve your agents’ performance, response times, knowledge sharing, and much more! 

Features

Team messaging

Chat with teammates and other chat platforms through integration

Meetings

Organize one on one and team meetings with screen sharing on desktop and mobile

Cloud phone system

Get softphone application for desktop and mobile with best voice quality

Contact center

AI-powered workflows for every interaction for a delightful experience.

Pricing

Express

$11.49 user/month

  • Small business phone system
  • Voice, video and messaging in one app
  • Unlimited calling in the US/Canada
  • Auto-attendant
  • Intelligent call routing
  • Unlimited SMS in US/Canada
  • Meeting Recording & Transcription
  • Compliance (GDPR, HIPPA, ISO27001, 9001)

$11.49Add to cart

X2

$22.99 user/month

  • All-in-one voice, video and chat
  • Everything in Express, PLUS
  • Unlimited voice calling to 14 countries
  • Video & audio conferencing
  • SMS, MMS, and Team chat
  • Unlimited internet fax
  • Enterprise-grade security
  • Call activity analytics

$22.99Add to cart

X4

$39.99 user/month

  • Analytics for administrators
  • Everything in X2, PLUS
  • Unlimited voice calling to 47 countries
  • Call quality reporting
  • Supervisor analytics
  • Switchboard Pro
  • Call recording storage for 130 days
  • Barge, monitor, and whisper

$39.99Add to cart

Are you still using multiple applications for customer interactions?

Customers need flexible contact options such as voice, text, and video. Companies end up overspending IT budgets in trying to achieve communication flexibility, investing in multiple solutions.  

Using multiple solutions also requires maintenance and management skills that organizations struggle to find.  

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82% of businesses have moved or plan to more part or all of their enterprise telephony solutions to the cloud.

Source: Frost and Sullivan

Why choose vTech for 8x8 implementation?

Our experts help you generate detailed analytics to generate productivity improvement initiatives

Analyze data and drive productivity improvements

vTech helps you streamline internal and customer experience by creating tangible workflow and solutions

International strength both in UCaaS and CCaaS

We design licensing model that allows you growth at your pace without doing capital investment

Competitive pricing and bundled options for UC/CC

vTech’s 8x8 team enables your business to experience functionalities that are most relevant to your users

Witness enterprise-grade communications and collaboration

24x7 technical support available at vTech to deliver customized SLA with faster resolution times.

Experience reliable end consistent end-user experience

Our solutions are designed to meet your business compliance requirements no matter where you are.

Get the highest levels of data security, privacy, and compliance