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Services
Managed IT Services
Infrastructure Management Made Simple, Proactive and Automated with Best Managed IT Services Provider.
Performance And Scalability Delivered With Ease
vTech’s Managed IT Services are a one-stop shop for all of your IT needs. Experience best-in-class Service Desk, Remote Help Desk, Network, Cloud Infrastructure, and Productivity & Application support equipped with fully customizable solutions.
We make it easy to choose with a predictable and effective cost model. Gain access to a highly-skilled team equipped with resources for mission-critical program
How We Do It
Infrastructure Assessment
vTech's infrastructure architects work with your team to identify where you stand in current market trends. We will start by generating a detailed gap analysis and report with step-by-step adaption for your future IT posture. Subsequently, we’ll help you choose the appropriate cost model and technology for your needs.
Design & Planning
vTech leverages assessment reports to create a service design and develop a service project plan for you. This includes fully-detailed project plan and describes a step-by-step process for how your services will be delivered. Get certified project managers to plan and build a service model for your IT business operations.
Transition & Implementation
Work with our ITIL-certified experts to transition your services to vTech. We are prepared to make transitions from existing service providers or outsourcing to vTech as a net new partner. If you are co-sourcing, we can interface with your existing team and implement services without operational disruptions. A successful transition will lead to smooth service operations.
Monitoring & Management
Once the transition is complete, vTech’s Infrastructure Team takes ownership for the infrastructure service management and monitoring following ITIL processes. We establish team roles and Key Process Indicators (KPIs) to measure and monitor the quality of services to ensure we meet your expectations.
Reporting
We create system-generated detailed reports that are used for the business purposes such as enhancements, ROI, migrations, service upgrades and hardware replacements. Our Business Analysis Team conducts trend analyses on both a monthly and annual basis to provide intelligent business insights to your business.
Creating a Center of Excellence for All your IT with Managed Services
vTech has a comprehensive managed service solution for customers with medium or large number of users and devices. You can choose to have a stand-alone support system or an all-inclusive solution “Managed Infrastructure Service”.
24X7 Service Desk
A centralized service desk housed with a talented and certified service desk team. Get support with industry leading tools and transform experience for your end-users.
Managed Infrastructure Services
Comprehensive end-to-end solution inclusive of network, server, helpdesk and 24x7 service desk management. Automate and streamline your IT operations with help of certified architects and project managers.
Remote Helpdesk Support
Tailor made helpdesk support aligned with committed SLAs to meet your business requirements. Modernizing IT helpdesk support, saving cost and time using proactive monitoring and management tools.
Managed Network Support
Network Operations Center with extensive network troubleshooting and management tools. Improve and maintain your network performance with proactive network monitoring and detailed trend analysis.
24X7 Service Desk
A centralized service desk housed with a talented and certified service desk team. Get support with industry leading tools and transform experience for your end-users.
Managed Infrastructure Services
Comprehensive end-to-end solution inclusive of network, server, helpdesk and 24x7 service desk management. Automate and streamline your IT operations with help of certified architects and project managers.
Remote Helpdesk Support
Tailor made helpdesk support aligned with committed SLAs to meet your business requirements. Modernizing IT helpdesk support, saving cost and time using proactive monitoring and management tools.
Managed Network Support
Network Operations Center with extensive network troubleshooting and management tools. Improve and maintain your network performance with proactive network monitoring and detailed trend analysis.
Key Principles of vTech’s Managed IT Services
Reliable Technical Team
- Certified and highly knowledgeable
- Continued training and education
- Great communicators
ITOM Best Practices for SLA Compliance
- Increase labor productivity
- Align with core business goals
- Build strong technology strategy
All-inclusive solution
- Network and Infrastructure
- 24/7 Monitoring and Support
- Incident and Change Management
Conduct with a Service Mentality
- Service categories
- Clear processes and procedures
- Flexible pricing
