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Services
Remote IT Helpdesk Support Services
Empowering businesses to adapt a remote and dynamic workforce with advanced IT help desk support services.
Get a Modernized Remote IT Helpdesk Experience with vTech
vTech’s remote IT helpdesk support service operations are designed for scalable and efficient support for your end-users with a proactive approach. We provide predictable costs and guaranteed SLAs.
Our in-house automation and service management capabilities provide faster and streamlined support letting your IT focus on innovative projects and core business.
Help Desk Operations & Features
Ticketing and web help desk
Customized remote IT helpdesk support portal for your business needs
Asset management
Tracking and tagging of IT assets
Unlimited tickets
Unlimited tickets per user, without any overhead charges
Computer management
Windows, Mac, network device monitoring and management
Automated patching
Patching of end-user devices without user intervention
Analytics and reporting
customized reporting for insights and performance tracking
Pricing
- Assessment Session
- Managed Helpdesk Support
- IT onboarding
- Ticketing, phone, email support
- OS patch management
- Asset management
- 3rd party patch management
- AV management
- Trend reporting
- SLA
- procurement assistance
- Mobile device management
- Device enrollment
- Application management
- Remote assistance
- Policy management
- Email management
- Audits and reporting
- Monitoring and alerting
- Managed network services
- Network device monitoring
- Breakfix support
- Network change management
- Compliance auditing
- Configuration management
- Firmware management
- Automation
- Infrastructure managed services
- Server monitoring and alert
- Storate monitoring and alert
- Application monitoring and alert
- Performance tuning
- Database monitoring
- Patch updates
- Workflow automation
- SLA
- Reporting and analytics
- IT service desk
- Self-service web portal
- Incident management support
- Issue escalation
- Change management
- Asset management
- Problem management
- Customized workflow automation
- Custom consulting, design and install
30 mins
2 hours response
2 hr
starts at $499*
1 hour
Basic
1 hour response
1 hr
starts at $999*
up to 3 hours
Advanced
30 mins response
30 mins
starts at $1699*
Pricing
Features
- Assessment Consulting and Advisory Services to design custom solutions.
- Managed Helpdesk Support Remote or Hybrid Helpdesk support
- Mobile Device Management Basic network administration up to 5 network devices
- Basic Network Administration Basic network administration up to 5 network devices
- Endpoint Security for Windows & Mac Protect your laptops, workstation and tablets.
- End-User Training Custom training program for your end-users to boost productivity.
- Remote Health Checks Pro-active health checks for business applications and devices
- Server Management Extensive support for server and storage infrastructure
- Email Backup Protect your email data from disasters
- 24x7 Service Desk, web, email, phone A centralize service desk for all IT service requests
Standard
$25.00/User/Month
- Assessment Consulting And Advisory Services To Design Custom Solutions.
- Managed Helpdesk Support Protect your office 365 users against threats.
- Mobile Device Management Basic Network Administration Up To 5 Network Devices
- Basic Network Administration Up To 5 Network Devices Protect your laptop, workstations and tablets
- Endpoint Security For Windows & Mac Protect Your Laptops, Workstation And Tablets.
- End-User Training Custom Training Program For Your End-Users To Boost Productivity.
$85.00Add to cart
VIP
$34.00/User/Month
- Assessment Consulting And Advisory Services To Design Custom Solutions.
- Managed Helpdesk Support Protect your office 365 users against threats.
- Mobile Device Management Basic Network Administration Up To 5 Network Devices
- Basic Network Administration Up To 5 Network Devices Protect your laptop, workstations and tablets
- Endpoint Security For Windows & Mac Protect Your Laptops, Workstation And Tablets.
- End-User Training Custom Training Program For Your End-Users To Boost Productivity.
- Remote Health Checks Pro-Active Health Checks For Business Applications And Devices
- Server Management Extensive Support For Server And Storage Infrastructure
$105.00Add to cart
Elite
$45.00/User/Month
- Assessment Consulting And Advisory Services To Design Custom Solutions.
- Managed Helpdesk Support Protect your office 365 users against threats.
- Mobile Device Management Basic Network Administration Up To 5 Network Devices
- Basic Network Administration Up To 5 Network Devices Protect your laptop, workstations and tablets
- Endpoint Security For Windows & Mac Protect Your Laptops, Workstation And Tablets.
- End-User Training Custom Training Program For Your End-Users To Boost Productivity.
- Remote Health Checks Pro-Active Health Checks For Business Applications And Devices
- Server Management Extensive Support For Server And Storage Infrastructure
- Email Backup Protect Your Email Data From Disasters
- 24x7 Service Desk, Web, Email, Phone A Centralize Service Desk For All IT Service Requests
$130.00Add to cart
Why are organizations modernizing remote IT helpdesk support?
User productivity and time to resolve end-user issues have a great impact on business revenue. Increasing dynamic workforce demand streamlined helpdesk delivery. Organizations must look for a modern helpdesk with automation and ITIL best practices.
Investing in dedicated resources and helpdesk software can be expensive. More importantly, keeping up with skills to meet diverse technology support needs is challenging.
“By 2022, 65% of CIOs will digitally empower and enable frontline workers with data, AI, and security to extend their productivity, adaptability, and decision making in the face of rapid changes.”
IDC FutureScape: Worldwide IT Industry 2021 Predictions states:
Why choose vTech’s Remote IT Helpdesk Support?
Unlimited 24x7 available support, with faster response and resolution times
Dedicated project managers for service management
Flexible price packages
ITIL best practices
Certified Helpdesk agents only
Enjoy Greater levels of customer support
