Services

Remote IT Helpdesk Support Services

Empowering businesses to adapt a remote and dynamic workforce with advanced IT help desk support services.

Why are organizations modernizing helpdesk support?

User productivity and time to resolve end-user issues have a great impact on business revenue. Increasing dynamic workforce demand streamlined helpdesk delivery. Organizations must look for a modern helpdesk with automation and ITIL best practices.

Investing in dedicated resources and helpdesk software can be expensive. More importantly, keeping up with skills to meet diverse technology support needs is challenging.

“By 2022, 65% of CIOs will digitally empower and enable frontline workers with data, AI, and security to extend their productivity, adaptability, and decision making in the face of rapid changes.”

IDC FutureScape: Worldwide IT Industry 2021 Predictions states:

Get a Modernized Helpdesk Experience with vTech

vTech’s managed helpdesk service operations are designed for scalable and efficient support for your end-users with a proactive approach. We provide predictable costs and guaranteed SLAs.

Our in-house automation and service management capabilities provide faster and streamlined support letting your IT focus on innovative projects and core business.

Help Desk Operations & Features

Ticketing and web help desk

Customized helpdesk support portal for your business needs

Asset management

Tracking and tagging of IT assets

Unlimited tickets

Unlimited tickets per user, without any overhead charges

Computer management

Windows, Mac, network device monitoring and management

Automated patching

Patching of end-user devices without user intervention

Analytics and reporting

customized reporting for insights and performance tracking

Pricing

Features

Not finding what you are looking for? Give us a call at 202.644.9774 or visit our marketplace for more products

Assessment Session
Managed Helpdesk Support
IT onboarding
Ticketing, phone, email support
OS patch management
Asset management
3rd party patch management
AV management
Trend reporting
SLA
procurement assistance
Mobile device management
Device enrollment
Application management
Remote assistance
Policy management
Email management
Audits and reporting
Monitoring and alerting
Managed network services
Network device monitoring
Breakfix support
Network change management
Compliance auditing
Configuration management
Firmware management
Automation
Infrastructure managed services
Server monitoring and alert
Storate monitoring and alert
Application monitoring and alert
Performance tuning
Database monitoring
Patch updates
Workflow automation
SLA
Reporting and analytics
IT service desk
Self-service web portal
Incident management support
Issue escalation
Change management
Asset management
Problem management
Customized workflow automation
Custom consulting, design and install

Standard

$85.00 user/month

Buy now

30 mins

2 hours response

2 hr

starts at $499*

VIP

$105.00 user/month

Buy now

1 hour

Basic

1 hour response

1 hr

starts at $999*

Elite

$130.00 user/month

Buy now

up to 3 hours

Advanced

30 mins response

30 mins

starts at $1699*

Pricing

Features

Assessment Consulting and Advisory Services to design custom solutions.
Managed Helpdesk Support Remote or Hybrid Helpdesk support
Mobile Device Management Basic network administration up to 5 network devices
Basic Network Administration Basic network administration up to 5 network devices
Endpoint Security for Windows & Mac Protect your laptops, workstation and tablets.
End-User Training Custom training program for your end-users to boost productivity.
Remote Health Checks Pro-active health checks for business applications and devices
Server Management Extensive support for server and storage infrastructure
Email Backup Protect your email data from disasters
24x7 Service Desk, web, email, phone A centralize service desk for all IT service requests

Standard

$85.00/User/Month

$85.00Add to cart

VIP

$105.00/User/Month

$105.00Add to cart

Elite

$130.00/User/Month

$130.00Add to cart

Standard

$25.00/User/Month

Assessment Consulting And Advisory Services To Design Custom Solutions.
Managed Helpdesk Support Protect your office 365 users against threats.
Mobile Device Management Basic Network Administration Up To 5 Network Devices
Basic Network Administration Up To 5 Network Devices Protect your laptop, workstations and tablets
Endpoint Security For Windows & Mac Protect Your Laptops, Workstation And Tablets.
End-User Training Custom Training Program For Your End-Users To Boost Productivity.

$85.00Add to cart

VIP

$34.00/User/Month

Assessment Consulting And Advisory Services To Design Custom Solutions.
Managed Helpdesk Support Protect your office 365 users against threats.
Mobile Device Management Basic Network Administration Up To 5 Network Devices
Basic Network Administration Up To 5 Network Devices Protect your laptop, workstations and tablets
Endpoint Security For Windows & Mac Protect Your Laptops, Workstation And Tablets.
End-User Training Custom Training Program For Your End-Users To Boost Productivity.
Remote Health Checks Pro-Active Health Checks For Business Applications And Devices
Server Management Extensive Support For Server And Storage Infrastructure

$105.00Add to cart

Elite

$45.00/User/Month

Assessment Consulting And Advisory Services To Design Custom Solutions.
Managed Helpdesk Support Protect your office 365 users against threats.
Mobile Device Management Basic Network Administration Up To 5 Network Devices
Basic Network Administration Up To 5 Network Devices Protect your laptop, workstations and tablets
Endpoint Security For Windows & Mac Protect Your Laptops, Workstation And Tablets.
End-User Training Custom Training Program For Your End-Users To Boost Productivity.
Remote Health Checks Pro-Active Health Checks For Business Applications And Devices
Server Management Extensive Support For Server And Storage Infrastructure
Email Backup Protect Your Email Data From Disasters
24x7 Service Desk, Web, Email, Phone A Centralize Service Desk For All IT Service Requests