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Services
Managed Infrastructure Services
Save time with automated, proactive, and scalable IT service management
Infrastructure modernization is the key to business agility
Implementing successful Infrastructure management is the key to innovation and agility for the business. IT leaders look for transforming traditional IT infrastructure to meet faster project delivery and fruitful business outcomes.
Adapting to modern IT requires diverse skills and a strategic approach for managing to compute, network, and IT service delivery. Finding the right infrastructure management partner is crucial to support the journey towards modern IT.
“ the amount of time, money, and resources spent on [IT] maintenance and management—versus new project development or new initiatives—is affecting the overall competitiveness of their organizations.”
Source: The 2017 Forbes Insights survey
Drive innovation and increase business agility with vTech’s infrastructure management services
vTech’s Infrastructure management service is an inclusive solution that helps organizations transform the use of technology resulting in resiliency, risk tolerance, and enhanced operations.
We implement a consolidated infrastructure management solution that helps you effectively adopt modern technologies. We take over your operational and maintenance tasks so that you can focus on your core initiatives.
Features
Remote helpdesk services
A streamlined end-user device and system support
Database administration
Database monitoring and management with performance tuning
24x7 support
Dedicated service management team for cost management, strategic planning
Managed network services
Network operations center to manage your server, and network operations
ITSM service desk
A centralized platform for IT service delivery with customization
Pricing
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Assessment Session
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Managed Helpdesk Support
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IT onboarding
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Ticketing, phone, email support
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OS patch management
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Asset management
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3rd party patch management
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AV management
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Trend reporting
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SLA
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procurement assistance
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Mobile device management
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Device enrollment
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Application management
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Remote assistance
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Policy management
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Email management
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Audits and reporting
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Monitoring and alerting
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Managed network services
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Network device monitoring
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Breakfix support
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Network change management
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Compliance auditing
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Configuration management
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Firmware management
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Automation
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Infrastructure managed services
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Server monitoring and alert
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Storate monitoring and alert
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Application monitoring and alert
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Performance tuning
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Database monitoring
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Patch updates
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Workflow automation
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SLA
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Reporting and analytics
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IT service desk
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Self-service web portal
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Incident management support
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Issue escalation
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Change management
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Asset management
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Problem management
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Customized workflow automation
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Custom consulting, design and install
30 mins
2 hours response
2 hr
starts at $499*
1 hour
basic reporting
1 hour response
1 hr
starts at $999*
up to 3 hours
Advanced
30 mins response
30 mins
starts at $1699*
Pricing
Features
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Assessment Consulting and Advisory Services to design custom solutions.
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Managed Helpdesk Support Remote or Hybrid Helpdesk support
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Mobile Device Management Basic network administration up to 5 network devices
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Basic Network Administration Basic network administration up to 5 network devices
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Endpoint Security for Windows & Mac Protect your laptops, workstation and tablets.
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End-User Training Custom training program for your end-users to boost productivity.
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Remote Health Checks Pro-active health checks for business applications and devices
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Server Management Extensive support for server and storage infrastructure
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Email Backup Protect your email data from disasters
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24x7 Service Desk, web, email, phone A centralize service desk for all IT service requests
Standard
$25.00/User/Month
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Assessment Consulting And Advisory Services To Design Custom Solutions.
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Managed Helpdesk Support Protect your office 365 users against threats.
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Mobile Device Management Basic Network Administration Up To 5 Network Devices
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Basic Network Administration Up To 5 Network Devices Protect your laptop, workstations and tablets
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Endpoint Security For Windows & Mac Protect Your Laptops, Workstation And Tablets.
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End-User Training Custom Training Program For Your End-Users To Boost Productivity.
$85.00Add to cart
VIP
$34.00/User/Month
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Assessment Consulting And Advisory Services To Design Custom Solutions.
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Managed Helpdesk Support Protect your office 365 users against threats.
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Mobile Device Management Basic Network Administration Up To 5 Network Devices
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Basic Network Administration Up To 5 Network Devices Protect your laptop, workstations and tablets
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Endpoint Security For Windows & Mac Protect Your Laptops, Workstation And Tablets.
-
End-User Training Custom Training Program For Your End-Users To Boost Productivity.
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Remote Health Checks Pro-Active Health Checks For Business Applications And Devices
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Server Management Extensive Support For Server And Storage Infrastructure
$105.00Add to cart
Elite
$45.00/User/Month
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Assessment Consulting And Advisory Services To Design Custom Solutions.
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Managed Helpdesk Support Protect your office 365 users against threats.
-
Mobile Device Management Basic Network Administration Up To 5 Network Devices
-
Basic Network Administration Up To 5 Network Devices Protect your laptop, workstations and tablets
-
Endpoint Security For Windows & Mac Protect Your Laptops, Workstation And Tablets.
-
End-User Training Custom Training Program For Your End-Users To Boost Productivity.
-
Remote Health Checks Pro-Active Health Checks For Business Applications And Devices
-
Server Management Extensive Support For Server And Storage Infrastructure
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Email Backup Protect Your Email Data From Disasters
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24x7 Service Desk, Web, Email, Phone A Centralize Service Desk For All IT Service Requests
$130.00Add to cart
Why choose vTech for your Infrastructure management?
Complete IT lifecycle management
Skilled service transition and management team
Proactive maintenance and automation in complex processes
ITIL and ITSM best practices
Dedicated project managers
Trend analysis, cost management, reporting and guaranteed SLAs
