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vTech

Benefits Of AI For The Help Desk That You Can’t Turn A Blind Eye

AI-driven tools are up for not only helping chatbots but also providing predictive analytics to prepare for incident management, demand planning, etc. The IT self-service desk is not a new element. However, in the “new normal” era, its usage is becoming more sophisticated since IT help desk chatbots and intelligent search recommendations guide users to […]

IT Infrastructure IT Services

Understanding Hyper Converged and Software-defined Storage

Often confused, Hyperconverged Infrastructure (HCI) and Software-defined Storage (SDS) are both “software-defined” infrastructure solutions abstracting storage from the underlying hardware. Both solutions utilize the same commodity servers and work perfectly with virtualization. However, there are strong underlying distinctions between the two solutions. It all boils down to the way you want your storage managed and […]