As the government continues to make strides toward digital transformation, modernizing its workforce has become increasingly imperative. As a result, federal agencies must not only recruit but also retain qualified personnel and provide them with the necessary resources to operate more efficiently. However, building a robust federal workforce is no easy feat. The challenges include […]
This white paper presents a comprehensive approach for federal agencies to enhance their customer experience. It recommends utilizing customer feedback to inform decision-making, fostering a customer-centric culture, harnessing technology to improve service delivery, and measuring and reporting customer service performance. Additionally, it highlights the significance of aligning organizational structure, processes, and policies with a customer-centric […]
Building a robust federal workforce requires more than just hiring the right people; it requires a deep understanding of the challenges and opportunities unique to the public sector. For example, achieving the federal government’s mission depends on having a strong workforce that can maximize talent investments through data analysis. In addition, the public sector faces […]
