How vTech’s AI Tool is helping job seekers, agencies, and small businesses unlock opportunity CLOSING THE GAP BETWEEN PEOPLE AND DIGITAL SYSTEMS A recruiter scans a resume and moves on. A public agency stares down another fiscal year with a legacy system everyone agrees should have been retired years ago. A small business owner knows […]
How vTech’s AI Tool is helping job seekers, agencies, and small businesses unlock opportunity CLOSING THE GAP BETWEEN PEOPLE AND DIGITAL SYSTEMS A recruiter scans a resume and moves on. A public agency stares down another fiscal year with a legacy system everyone agrees should have been retired years ago. A small business owner knows […]
How vTech’s Interns Are Using AI to Solve Real IT Problems in Real Time When people imagine internships, they often picture learning the ropes from the sidelines—maybe sitting in on a few meetings and helping polish someone else’s code. But at vTech Solution, the internship experience flips that script entirely. Here, young technologists are at […]
How David Anthony Helps Agencies Escape Legacy Tech and Rise Above the Cloud By David Anthony, Cloud Solutions Architect at vTech Solution, Inc When I look back on my own career path from building computers to earning a pilot’s license to leading cloud modernization for federal agencies, I see a clear pattern. Transformation isn’t just […]
How One vTech Employee Helped USDA Navigate AI + Why That Matters for Federal Agencies THE POWER OF ADAPTABILITY The federal government often starts with one goal in mind. But missions evolve, sometimes before a contract is even awarded. That’s exactly what happened at USDA. Jermon Green came in with a job description centered on […]
INTRODUCTION Federal agencies recognize the pivotal role of a seamless digital customer experience in driving success for the citizens they serve. As technologies evolve, so do customer expectations. During a conversation with vTech Solutions in January 2024, Maria Roat and Chris Smith, former luminaries in federal technology leadership, emphasized the importance of intuitive design, accessibility, […]
Introduction The commercial sector is raising customer expectations, as stated on digital.gov.[AV1] Government services should be provided in the rapid, easy, secure, and accessible ways the public today needs and expects. The public has higher expectations for digital government than informational online access. Providing customer-centric government services involves enabling and empowering citizens to complete transactions […]
Introduction The CIO’s role must evolve as technology becomes increasingly important in government. Not all CIOs or government officials, however, are adjusting. Government CIOs and IT directors need to know which technological trends to monitor and how to manage how these trends affect plans and operations. Otherwise, they risk compromising governmental services and their ability […]
Introduction State chief information officers (CIOs) continue to place a high premium on cloud services, but the attention has increased as digital government has emerged and the COVID-19 pandemic has caused interruptions. Over the past several years, cloud services have swiftly become a “must-have” for state, local, and education (SLED) customers, emphasizing cost reductions, scalability, […]
This white paper presents a comprehensive approach for federal agencies to enhance their customer experience. It recommends utilizing customer feedback to inform decision-making, fostering a customer-centric culture, harnessing technology to improve service delivery, and measuring and reporting customer service performance. Additionally, it highlights the significance of aligning organizational structure, processes, and policies with a customer-centric […]
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