With the increasing demand for instant and personalized customer service, companies are turning to AI-powered chatbots to meet the expectations of their customers. As a result, AI-powered chatbots have become a hot topic in the customer service industry due to their ability to provide efficient and effective 24/7 support, reduce the workload of customer service […]
AI-driven tools are up for not only helping chatbots but also providing predictive analytics to prepare for incident management, demand planning, etc. The IT self-service desk is not a new element. However, in the “new normal” era, its usage is becoming more sophisticated since IT help desk chatbots and intelligent search recommendations guide users to […]
