Building a robust federal workforce requires more than just hiring the right people; it requires a deep understanding of the challenges and opportunities unique to the public sector. For example, achieving the federal government’s mission depends on having a strong workforce that can maximize talent investments through data analysis. In addition, the public sector faces […]
Restoring public trust in the federal government is critical to our nation’s recovery from past crises. To achieve this, the government must prioritize the needs of the public by providing essential services that are reliable, efficient, and accessible to all. However, simply aiming for satisfied customers is not enough. The government must strive to be […]
As the world navigates through the ups and downs of a post-pandemic era, delivering exceptional customer experiences has become more crucial than ever. For federal agencies, aligning with evolving customer expectations while preparing for regular disruptions is a significant challenge. In response, government officials are making customer experience (CX) a primary function, encouraged by the […]
The digital era has revolutionized how we interact with the world, but it has also brought forth new challenges, one of which is cybersecurity. With the rise of technology and the internet, cyber threats are becoming increasingly common and pose significant risks to individuals and organizations. This is why cybersecurity is becoming an increasingly important […]
The threat of malware, data loss, and online scams is rising, and it’s essential to protect yourself from these cyber-attacks. For example, the FBI has recently warned about a phone-based computer scam where individuals pose as workers of a “major software company,” claiming to have found a virus on your computer and offering to fix […]
The COVID-19 pandemic has had a profound impact on businesses around the world, forcing them to adopt digital technologies to stay afloat. In today’s fast-paced world, customers expect seamless and convenient interactions with the organizations they interact with, and the public sector is no exception. Digital transformation involves integrating technology into every aspect of an […]
Customer experience is the foundation of the relationship between a federal government and its users. Customer experience, or CX, refers to how your clients perceive their overall interactions with your organization. Every consumer interaction with your company, from using the website to contacting customer care to receiving the goods or services they ordered, contributes to […]
As digital technologies continue to shape user expectations for accessing government services, federal agencies must modernize their websites to meet these demands effectively. By leveraging channel shift and user self-service, agencies can evaluate their website’s ability to provide accurate information, simplify navigation, and enhance the overall user experience. In addition, by utilizing the Digital Modernization […]
December 2nd, 2022. vTech Solution, Inc. has won a contract for Digital Asset Management Services for the U.S. Department of Agriculture (USDA) and the National Agricultural Library (NAL) vTech Solution, Inc. has been awarded a contract by the United States Department of Agriculture (USDA) and NAL (National Agricultural Library) to automate methods/workflows for managing all […]
Digital modernization is a crucial challenge for federal agencies as they strive to upgrade their operations and meet the growing expectations of citizens. However, a survey by Deloitte found that only 41% of public sector organizations feel prepared to respond to digital transformation, while 76% of the industry believes it will disrupt their operations. The […]
