The industrial environment has seen a technological upsurge in a relatively short period. Businesses in every industry started implementing more productive digital technologies as computational tools increased and began to replace outdated methods of work. Cloud-based digital solutions, AI technologies, and expanded automation software portfolios have brought many visible benefits to agencies. This has enhanced […]
As the world navigates through the ups and downs of a post-pandemic era, delivering exceptional customer experiences has become more crucial than ever. For federal agencies, aligning with evolving customer expectations while preparing for regular disruptions is a significant challenge. In response, government officials are making customer experience (CX) a primary function, encouraged by the […]
Digital modernization is a crucial challenge for federal agencies as they strive to upgrade their operations and meet the growing expectations of citizens. However, a survey by Deloitte found that only 41% of public sector organizations feel prepared to respond to digital transformation, while 76% of the industry believes it will disrupt their operations. The […]
