vTech

Conquering Adversities: Strategies for Success in the Federal Workforce

As the government continues to make strides toward digital transformation, modernizing its workforce has become increasingly imperative. As a result, federal agencies must not only recruit but also retain qualified personnel and provide them with the necessary resources to operate more efficiently. However, building a robust federal workforce is no easy feat. The challenges include […]

White Paper

Achieving Customer-Centricity in Federal Agencies: Strategies for Improving Customer Experience

This white paper presents a comprehensive approach for federal agencies to enhance their customer experience. It recommends utilizing customer feedback to inform decision-making, fostering a customer-centric culture, harnessing technology to improve service delivery, and measuring and reporting customer service performance. Additionally, it highlights the significance of aligning organizational structure, processes, and policies with a customer-centric […]

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