Introduction The CIO’s role must evolve as technology becomes increasingly important in government. Not all CIOs or government officials, however, are adjusting. Government CIOs and IT directors need to know which technological trends to monitor and how to manage how these trends affect plans and operations. Otherwise, they risk compromising governmental services and their ability […]
The industrial environment has seen a technological upsurge in a relatively short period. Businesses in every industry started implementing more productive digital technologies as computational tools increased and began to replace outdated methods of work. Cloud-based digital solutions, AI technologies, and expanded automation software portfolios have brought many visible benefits to agencies. This has enhanced […]
As the government continues to make strides toward digital transformation, modernizing its workforce has become increasingly imperative. As a result, federal agencies must not only recruit but also retain qualified personnel and provide them with the necessary resources to operate more efficiently. However, building a robust federal workforce is no easy feat. The challenges include […]
This white paper presents a comprehensive approach for federal agencies to enhance their customer experience. It recommends utilizing customer feedback to inform decision-making, fostering a customer-centric culture, harnessing technology to improve service delivery, and measuring and reporting customer service performance. Additionally, it highlights the significance of aligning organizational structure, processes, and policies with a customer-centric […]
