Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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Contacts

411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

Services
Remote Helpdesk Support

Empowering businesses to adapt a remote and dynamic workforce with advanced IT helpdesk services 

Why are organizations modernizing helpdesk support?

User productivity and time to resolve end-user issues have a great impact on business revenue. Increasing dynamic workforce demand streamlined helpdesk delivery. Organizations must look for a modern helpdesk with automation and ITIL best practices.  

Investing in dedicated resources and helpdesk software can be expensive. More importantly, keeping up with skills to meet diverse technology support needs is challenging.

“By 2022, 65% of CIOs will digitally empower and enable frontline workers with data, AI, and security to extend their productivity, adaptability, and decision making in the face of rapid changes.”

IDC FutureScape: Worldwide IT Industry 2021 Predictions states:

Get a modernized helpdesk experience with vTech

vTech’s managed helpdesk service is designed for scalable and efficient support for your end-users with a proactive approach. We provide predictable costs and guaranteed SLAs.  

Our in-house automation and service management capabilities provide faster and streamlined support letting your IT focus on innovative projects and core business.  

Features

Ticketing and web help desk

Customized helpdesk support portal for your business needs

Asset management

Tracking and tagging of IT assets

Unlimited tickets

Unlimited tickets per user, without any overhead charges

Computer management

Windows, Mac, network device monitoring and management

Automated patching

Patching of end-user devices without user intervention

Analytics and reporting

customized reporting for insights and performance tracking

Pricing

Features

Not finding what you are looking for? Give us a call at 202.644.9774 or visit our marketplace  for more products

  • Assessment Session
  • Managed Helpdesk Support
  • IT onboarding
  • Ticketing, phone, email support
  • OS patch management
  • Asset management
  • 3rd party patch management
  • AV management
  • Trend reporting
  • SLA
  • procurement assistance
  • Mobile device management
  • Device enrollment
  • Application management
  • Remote assistance
  • Policy management
  • Email management
  • Audits and reporting
  • Monitoring and alerting
  • Managed network services
  • Network device monitoring
  • Breakfix support
  • Network change management
  • Compliance auditing
  • Configuration management
  • Firmware management
  • Automation
  • Infrastructure managed services
  • Server monitoring and alert
  • Storate monitoring and alert
  • Application monitoring and alert
  • Performance tuning
  • Database monitoring
  • Patch updates
  • Workflow automation
  • SLA
  • Reporting and analytics
  • IT service desk
  • Self-service web portal
  • Incident management support
  • Issue escalation
  • Change management
  • Asset management
  • Problem management
  • Customized workflow automation
  • Custom consulting, design and install

Standard

$85.00 user/month

30 mins

2 hours response

2 hr

starts at $499*

VIP

$105.00 user/month

1 hour

Basic

1 hour response

1 hr

starts at $999*

Elite

$130.00 user/month

up to 3 hours

Advanced

30 mins response

30 mins

starts at $1699*

Pricing

Features

  • Assessment Consulting and Advisory Services to design custom solutions.
  • Managed Helpdesk Support Remote or Hybrid Helpdesk support
  • Mobile Device Management Basic network administration up to 5 network devices
  • Basic Network Administration Basic network administration up to 5 network devices
  • Endpoint Security for Windows & Mac Protect your laptops, workstation and tablets.
  • End-User Training Custom training program for your end-users to boost productivity.
  • Remote Health Checks Pro-active health checks for business applications and devices
  • Server Management Extensive support for server and storage infrastructure
  • Email Backup Protect your email data from disasters
  • 24x7 Service Desk, web, email, phone A centralize service desk for all IT service requests

Standard

$85.00/User/Month

VIP

$105.00/User/Month

Elite

$130.00/User/Month

Standard

$25.00/User/Month

  • Assessment Consulting And Advisory Services To Design Custom Solutions.
  • Managed Helpdesk Support Protect your office 365 users against threats.
  • Mobile Device Management Basic Network Administration Up To 5 Network Devices
  • Basic Network Administration Up To 5 Network Devices Protect your laptop, workstations and tablets
  • Endpoint Security For Windows & Mac Protect Your Laptops, Workstation And Tablets.
  • End-User Training Custom Training Program For Your End-Users To Boost Productivity.

VIP

$34.00/User/Month

  • Assessment Consulting And Advisory Services To Design Custom Solutions.
  • Managed Helpdesk Support Protect your office 365 users against threats.
  • Mobile Device Management Basic Network Administration Up To 5 Network Devices
  • Basic Network Administration Up To 5 Network Devices Protect your laptop, workstations and tablets
  • Endpoint Security For Windows & Mac Protect Your Laptops, Workstation And Tablets.
  • End-User Training Custom Training Program For Your End-Users To Boost Productivity.
  • Remote Health Checks Pro-Active Health Checks For Business Applications And Devices
  • Server Management Extensive Support For Server And Storage Infrastructure

Elite

$45.00/User/Month

  • Assessment Consulting And Advisory Services To Design Custom Solutions.
  • Managed Helpdesk Support Protect your office 365 users against threats.
  • Mobile Device Management Basic Network Administration Up To 5 Network Devices
  • Basic Network Administration Up To 5 Network Devices Protect your laptop, workstations and tablets
  • Endpoint Security For Windows & Mac Protect Your Laptops, Workstation And Tablets.
  • End-User Training Custom Training Program For Your End-Users To Boost Productivity.
  • Remote Health Checks Pro-Active Health Checks For Business Applications And Devices
  • Server Management Extensive Support For Server And Storage Infrastructure
  • Email Backup Protect Your Email Data From Disasters
  • 24x7 Service Desk, Web, Email, Phone A Centralize Service Desk For All IT Service Requests
Why choose vTech’s Remote Helpdesk Support?

Flexible model for the support request, vTech does not limit your end-users with the how many times they can reach out to our help desk technicians

Unlimited 24x7 available support, with faster response and resolution times

We are constantly improving our services; we assign a dedicated project manager to help you scale and grow

Dedicated project managers for service management

We allow you to chose right components and you pay only for what you need with scalable options

Flexible price packages

Our team follows guiding principals and best practices as per ITIL best practices to help you get optimal outcome

ITIL best practices

vTech’s helpdesk agents are certified human agents helping your end-users with productivity and security in mind

Certified Helpdesk agents only

We strive to get better at every interaction we do with maximum level of customer satisfaction

Enjoy Greater levels of customer support