Remote Helpdesk Support

Modernizing IT helpdesk support, saving cost and time using proactive monitoring and management tools.

PRICING
OVERVIEW

The Elite service level is designed for customers who have complex and hybrid environment with diverse helpdesk requirements. On top of VIP support package,  Elite support offers 30 mins response time as well as procurement assistance such as exclusive partner discounts, comparative analysis and cost saving consultation.

What’s included:

    • IT assessment – up to 1 hour
    • IT onboarding
    • Ticketing, phone, email support
    • OS patch management
    • Asset management
    • 3rd party patch management
    • AV management
    • Trend reporting
    • SLA – 30 mins response time

The VIP service level is designed for customers who have larger remote user groups and business operations. On top of standard support, you get managed AV support by our experts with faster response time and critical decision making based on trend analysis offered by our experts.

What’s included:

    • IT assessment – up to 1 hour
    • IT onboarding
    • Ticketing, phone, email support
    • OS patch management
    • Asset management
    • 3rd party patch management
    • AV management
    • Trend reporting
    • SLA – 1 hour response time

The standard service level is designed for customers who need basic technical support for the helpdesk operations. Customers will get SLA bound IT support including access to open trouble tickets, onboarding, off-boarding and much more. This package is best suited for start-ups and small businesses.

What’s included:

    • IT assessment – 1 hour
    • IT onboarding
    • Ticketing, phone, and email support
    • OS patch management
    • Asset management
    • 3rd party software patch management
    • Software/Hardware troubleshooting
    • SLA- 2 hours response time