Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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Contacts

411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

Services
24x7 Service Desk

Simplifying IT services delivery, cost, and processes with the power of automation and ITIL framework.

Rapid service delivery demands for streamlined IT service desk

With business operations moving rapidly, your users need exclusive support to plan and maintain work.  A streamlined IT service desk plays a crucial role in the well-being of your business echo system. 

Getting high quality and process-oriented service desk that can respond to multiple operational service requests is critical and hard to find at a balanced cost.

“While 38% of SMBs said they were concerned about the exposure of their intellectual property, more (69%) said they were worried about the theft of customer data. Employee and customer data is a prime target for cybercriminals running highly targeted phishing schemes, including tax scams.”

Source: Verizon, Mobile security index 2020

Get a proactive IT service desk, for streamlined service delivery to your end-users

vTech’s managed IT service desk is structured to provide flexible and easy to integrate services with your existing IT service lifecycle. We focus on improving service delivery with process automation and a preventive approach.  

vTech’s certified professionals configure, manage, monitor, and provide powerful reporting through ITSM solutions, resulting in cost savings, better decision making, and enhanced productivity for your business.  

Features

Self Service portal

Simplified service request creation experience with an existing self-help knowledge base for known issues

Change management

Planning, analysis, review, and approval process with customized workflow

24x7 available support

Custom SLAs to meet your budget and business requirements

Problem management

In-depth root cause analysis and corrective actions for the unknown problems

Asset management

IT and non-IT asset management and optimization, license compliance

Pricing

Features

Not finding what you are looking for? Give us a call at 202.644.9774 or visit our marketplace for more products

  • Assessment Session
  • Managed Helpdesk Support
  • IT onboarding
  • Ticketing, phone, email support
  • OS patch management
  • Asset management
  • 3rd party patch management
  • AV management
  • Trend reporting
  • SLA
  • procurement assistance
  • Mobile device management
  • Device enrollment
  • Application management
  • Remote assistance
  • Policy management
  • Email management
  • Audits and reporting
  • Monitoring and alerting
  • Managed network services
  • Network device monitoring
  • Breakfix support
  • Network change management
  • Compliance auditing
  • Configuration management
  • Firmware management
  • Automation
  • Infrastructure managed services
  • Server monitoring and alert
  • Storate monitoring and alert
  • Application monitoring and alert
  • Performance tuning
  • Database monitoring
  • Patch updates
  • Workflow automation
  • SLA
  • Reporting and analytics
  • IT service desk
  • Self-service web portal
  • Incident management support
  • Issue escalation
  • Change management
  • Asset management
  • Problem management
  • Customized workflow automation
  • Custom consulting, design and install

Standard

$85.00 user/month

30 mins

2 hours response

2 hr

starts at $499*

VIP

$105.00 user/month

1 hour

basic reporting

1 hour response

1 hr

starts at $999*

Elite

$130.00 user/month

up to 3 hours

Advanced

30 mins response

30 mins

starts at $1699*

Pricing

Features

  • Assessment Consulting and Advisory Services to design custom solutions.
  • Managed Helpdesk Support Remote or Hybrid Helpdesk support
  • Mobile Device Management Basic network administration up to 5 network devices
  • Basic Network Administration Basic network administration up to 5 network devices
  • Endpoint Security for Windows & Mac Protect your laptops, workstation and tablets.
  • End-User Training Custom training program for your end-users to boost productivity.
  • Remote Health Checks Pro-active health checks for business applications and devices
  • Server Management Extensive support for server and storage infrastructure
  • Email Backup Protect your email data from disasters
  • 24x7 Service Desk, web, email, phone A centralize service desk for all IT service requests

Standard

$85.00/User/Month

VIP

$105.00/User/Month

Elite

$130.00/User/Month

Standard

$25.00/User/Month

  • Assessment Consulting and Advisory Services to design custom solutions.
  • Managed Helpdesk Support Remote or Hybrid Helpdesk support
  • Mobile Device Management Basic network administration up to 5 network devices
  • Basic Network Administration Basic network administration up to 5 network devices
  • Endpoint Security for Windows & Mac Protect your laptops, workstation and tablets.
  • End-User Training Custom training program for your end-users to boost productivity.

VIP

$34.00/User/Month

  • Assessment Consulting and Advisory Services to design custom solutions.
  • Managed Helpdesk Support Remote or Hybrid Helpdesk support
  • Mobile Device Management Basic network administration up to 5 network devices
  • Basic Network Administration Basic network administration up to 5 network devices
  • Endpoint Security for Windows & Mac Protect your laptops, workstation and tablets.
  • End-User Training Custom training program for your end-users to boost productivity.
  • Remote Health Checks Pro-active health checks for business applications and devices

Elite

$45.00/User/Month

  • Assessment Consulting and Advisory Services to design custom solutions.
  • Managed Helpdesk Support Remote or Hybrid Helpdesk support
  • Mobile Device Management Basic network administration up to 5 network devices
  • Basic Network Administration Basic network administration up to 5 network devices
  • Endpoint Security for Windows & Mac Protect your laptops, workstation and tablets.
  • End-User Training Custom training program for your end-users to boost productivity.
  • Remote Health Checks Pro-active health checks for business applications and devices
  • Server Management Extensive support for server and storage infrastructure
  • Email Backup Protect your email data from disasters
  • 24x7 Service Desk, web, email, phone A centralize service desk for all IT service requests
Pricing

Features

  • Assessment Detailed threat analysis of your existing security posture.
  • Email and Office Security Protect your office 365 users against threats.
  • Endpoint Protection Protect your laptop, workstations and tablets
  • 24x7 Logging and Monitoring Constant threat monitoring & logging
  • SMB Firewall Appliance NextGen Firewall appliance with security license
  • Managed Network Security Firewall & Security appliance management
  • Mobile Security Protection against iOS and android cyber threats
  • Cloud Security (4 virtual core inlcluded) Protect your cloud workloads on VMware, Azure, AWS or GCP
  • Advanced Threat Detection & Response 24x7x365 threat monitoring & response
  • Managed Vulnerability Assessment (Each Quarter) up to 4 vulnerability assessments and remediation recommendations

Standard

$25.00/User/Month

VIP

$35.00/User/Month

Elite

$45.00/User/Month

Why choose vTech’s 24x7 Service Desk?

vTech team completely manages IT asset lifecycle process leaving you no burden of asset tracking.

Asset Management and Tracking

Responsive team to manage your computer, network, and applications with ease of operations.

Pro-active computer, network, application management

Our experts help you choose appropriate service model, enabling you to save time and costs.

On-site and remote support

Our service desk is equipped with capabilities on automation of workflows which benefits you to improve productivity.

Automated patching and preventive maintenance

vTech’s Service desk provides reporting on trends, user request and SLAs to improve efficiency of IT.

Trend analysis reporting and user request reduction

Every customer has unique needs, we align to your SLA requirements and deliver outcomes that helps your business thrive.

SLAs tailored to your business