The Federal Government’s workforce is its backbone, as its strength is contingent on the expertise and dedication of its employees. Boasting more than four million workers both domestically and internationally, the Federal Government stands as the largest employer in the United States. In the present day, these government employees are highly skilled, committed, and professional […]
As the government continues to make strides toward digital transformation, modernizing its workforce has become increasingly imperative. As a result, federal agencies must not only recruit but also retain qualified personnel and provide them with the necessary resources to operate more efficiently. However, building a robust federal workforce is no easy feat. The challenges include […]
This white paper presents a comprehensive approach for federal agencies to enhance their customer experience. It recommends utilizing customer feedback to inform decision-making, fostering a customer-centric culture, harnessing technology to improve service delivery, and measuring and reporting customer service performance. Additionally, it highlights the significance of aligning organizational structure, processes, and policies with a customer-centric […]
