Multi Cloud Management Services

Automate and streamline your IT operations with help of certified architects and project managers.

PRICING
OVERVIEW

Elite support plan is designed for customers who needs end-to-end managed services and business consulting both inclusive as a part of the solution. Elite services offer exclusive support and access to tier -3 cloud engineering team for design and continuous operation support in addition to VIP support plan.

What is included?

  • 24×7 technical Support – 1-hour SLO
  • Account management * CSP subscriptions
  • CPU, RAM, and disk
  • Web services
  • Database Monitoring
  • Customized application monitoring
  • OS patch management and reporting
  • O/S Troubleshooting
  • Assisted patch install
  • Application patching
  • Incident Management
  • Change Management
  • Identity & Access Management
  • Backup Configuration, monitoring and reporting
  • Backup Error handling
  • Backup Configuration, monitoring and reporting
  • Disaster Recovery and failover assistance
  • Reporting
  • Pro-active health check and reports
  • Cost analysis and insights
  • Business consulting hours- up to 3 hours

VIP service package is  designed for customers who need more than just a standard support. This service offering provides L2, L3 and escalation support along with Monitoring and Alerting of resources on AWS/Azure. Customers will get SLA bound Incident Management, Operating System (OS) and Services Monitoring, Fault Resolution, Automated ticketing, Custom URL monitoring, OS Patching. Change management, pro-active health checks and reporting, as well as detailed cost insights and access to vTech multi-cloud management platform.

What is included?

  • 24×7 technical Support – 1-hour SLO
  • Account management * CSP subscriptions
  • CPU, RAM, and disk
  • Web services
  • Database Monitoring
  • OS patch management and reporting
  • O/S Troubleshooting
  • Assisted patch install
  • Incident Management
  • Change Management
  • Identity & Access Management

The standard service level is designed for customers who need basic technical support. Such L1 and L2 support along with  Monitoring and Alerting of resources on any cloud. Customers will get SLA bound Incident Management, Operating System (OS) and Services Monitoring, Fault Resolution, Automated ticketing, Custom URL monitoring, OS Patching, Monthly reports/views, and customized business support with cloud journey.

What is included?

  • 24×7 technical Support – 2 Hour SLO
  • Account management * CSP subscriptions
  • CPU, RAM, and disk
  • OS patch management and reporting
  • O/S Troubleshooting
  • Service Management
  • Incident Management
  • Backup Configuration, monitoring and reporting
  • Disaster Recovery and failover assistance
  • Business consulting hours- 1 hours monthly

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